TERMS & CONDITIONS
"The Small Print"
Welcome to the "www.notesofnorthumberland.co.uk" website (the "Website") terms and conditions. Notes of Northumberland Ltd, a company registered in England and Wales with registration number 10739794 and our registered office is at 59 Farriers Rise, Shilbottle, Alnwick, Northumberland. NE66 2EN. ("Notes of Northumberland", "we", "us" or "our") provides the services available on the website.
Your use of this website is governed by these terms and conditions set out below. By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the terms and conditions.
These terms and conditions are applicable to the supply of products made by us to the buyer hereafter referred to as the "Customer", “you” or “your”.
These terms and conditions and your use of the website are governed by English Law and you agree to submit the -exclusive jurisdiction of the English Court. This does not affect your statutory rights.
1. If we cannot accept your order
If we are unable to accept the Customer’s order, we will inform the Customer of this and will not charge for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline the Customer has specified.
2. Products and Packaging
The images of the products on our website are for illustrative purposes only. The packaging of the product may vary from that shown in images on our website.
3. Making Changes
If the Customer wishes to make a change to the product has ordered please contact us. We will confirm if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of the requested change and ask you to confirm whether you wish to go ahead with the change. We may change the product to reflect changes in relevant laws and regulatory requirements.
All prices are quoted in sterling and are inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified. Postage and packing prices will be charged in addition to the price of any goods, and are stated individually on the website.
Online payment will be provided in a secure environment. Payments must be made in sterling and by one of the following credit card payment methods, Visa, MasterCard, American Express, Switch, Solo, Delta, Electron and PayPal.
6. Passing of Property
We will retain ownership of the goods until full payment has been made and funds have cleared.
7. Passing of risk
The risk in the goods will pass to the Customer on delivery.
We will deliver the products to you as soon as reasonably possible and in any event within 14 days after the day on which we accept your order, if you are a consumer. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
All orders are delivered recorded delivery and will have to be signed for, unless otherwise specified. Please allow 7 working days for delivery.
Unfortunately at this stage we are unable to offer next day/expedited delivery or deliver outside of the UK.
9. Cancellations & Returns
If the Customer is a consumer and would like to end a contract for a reason set out at below, the contract will end immediately and we will refund the Customer in full for any products which have not been provided. The reasons are:
we have told the Customer about an error in the price or description of the product ordered and the Customer does not wish to proceed;
the Customer has a legal right to end the contract because of something we have done wrong.
If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund under the Consumer Contracts Regulations 2013.
Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact.
Unless the contract is terminated for a reason described in the clause above, you will be required to arrange and pay for the cost of returning them to us. Please ensure you obtain a proof of postage when you do so. Customers wishing to diffusers or room spray items should have regard to any labelling and packaging guidelines produced by Royal Mail or any other courier that is used.
If you require a refund we will refund the price paid by you for the products within fourteen (14) days of receiving your returned products, provided that you have returned the products to us within 14 working days of delivery to you or your notifying us of cancellation.
Please note that if you made your purchase through a partnered retail location then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.
10. Our Liability
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
If you are a consumer we only supply the products for domestic and private use.
If the Customer is a business, our total liability for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100 per cent of the total sums paid by the Customer for products under such contract.
Any information passed through to Notes of Northumberland is managed in accordance with the Data Protection Act 1998 and is passed through a secure connection on the internet. If a customer wishes for their information to be removed from our database, this should be requested by email to email@example.com.
Credit card details are not retained. The only information stored is a customer's transaction history, name, address & e-mail address.
Google Universal Analytics is used across the site to generate detailed statistics about the site’s traffic and traffic sources and measures conversions and sales. Google Universal Analytics can track visitors from all referrers, including search engines and social networks, direct visits and referring sites. It also tracks display advertising, pay-per-click networks, email marketing, and digital collateral such as links within PDF documents. You can opt-out of Google Universal Analytics by clicking here.
If a user visits our site via one of our email campaigns we may track their activity on the site. A cookie is assigned a unique ID to the subscriber and is present for one year or until that subscriber clears the cookies from their browser. Anytime the subscriber returns to the site, the cookie is referenced to track their activity, even if the subscriber doesn't revisit the site via one of our emails.
You can enable privacy settings in your browser to restrict tracking cookies. Because we respect “do-not-track” privacy settings, those who opt-out may show open and click activity, but will not have activity tracked.
If you subscribe to our newsletter we use the data you have saved on our site to help inform us on products and or services that may be of interest to you with our marketing email. Credit card and bank details are not stored, saved or used in anyway.
If you wish to complain about any matter in respect of the goods please contact Customer Services via email to or via our Contact Page.
13. Third Party Links
We will not be responsible or liable for your use of any other websites which may be accessed via links within this website. We do not control these websites and is not responsible for their content. Any such links are provided merely as a service to users and their inclusion does not constitute an endorsement by or affiliation with us.
While we use reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and we will not be responsible for any errors or omissions or for the results arising from the use of such information.
While we take all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if there is a likelihood of breach of contract if that occurs.
This contract is between the customer and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that the customer does anything it is required to do under these terms, or if we delay in taking steps in
respect of a breach of this contract, the customer does not have to do those things and it will not prevent us taking steps at a later date. For example if a payment is missed but we continue to provide the products, we can still require payment at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute of claim.
15. New User Offer
You must have an account and be logged in to apply this code, one use per customer. Cannot be redeemed for cash. Discount can only be applied to products, this promotion can not be applied to postage. Offer only valid of full-priced items. Bundles and Sale items are excluded. Not available in conjunction with any other offer. Please note that discounted items cannot gain further discount with this code. Offer available exclusively online at www.notesofnorthumberland.co.uk. Subject to availability while stocks last.
From time to time we will run competitions on our website or social media pages, the terms of specific competitions will be updated here as and when relevant.