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Follow our simple burning instructions to stay safe and get the best experience from your candles.

First Burn

The wick should be trimmed to between 1/2" and 1/4" (3-6mm) before lighting.  Light the wooden wick right across the top to ensure an even burn. On the first burn the candle should be lit for at least one hour, this allows time for the wax to melt to the edge of the container. If the first burn is not over an hour a layer of wax will be left on the edge of the container and on future burns the candle will continue to burn in this way, causing tunnelling. The result will be that your candle will last considerably less time than it's potential.

Choose the Perfect Burning Location
  • The container will become hot so never place it on a polished or unprotected surface.

  • Burn the candle out of reach of children and pets.

  • Do not burn candles on or near anything that can catch fire. In particular watch out for walls and overhanging surfaces. Never burn near to other flammable materials.

  • Do not burn candles in a draught.

  • Leave at least 10cm between burning candles.

  • Never move candles when lit.

  • Never leave a candle unattended.

Extinguishing the Candle

When you are ready to extinguish the candle do so with a candle snuffer, never blow out the candle. Never burn the candle for more than 4 hours at a time, the container may overheat and cause a fire hazard.

When one of our candles has burned down and only 1/4" of wax remains the candle will self extinguish. This is a safety feature.

Candle Snuffer Available Here

Candle Maintenance
  • The wick should be trimmed to between 1/4" and 1/8" (3-6mm) before every burn.

  • Ensure that the melt pool is free of any wick trimmings, matches or other debris. These materials are combustible and may cause a fire hazard.

  • It is natural for the flame height to vary when using wooden wicks. Occasionally it will appear to have gone out, but don't panic! The low flame will continue to heat the wax and the flame will return to it's usual height.

  • If the candle begins to smoke, or if the flame grows bigger than 1 1/2" the candle should be extinguished immediately. Wait until the wax and the wick cool down, trim the wick and remove any debris before relighting.

  • If the mouth of the container becomes blackened on burning wait until it cools and then wipe away with a dry paper towel. Make sure the wick is trimmed before relighting and this should not happen.

  • Candles are sensitive to light and temperature so care should be taken when storing. Candles should be stored in a cool dry place away from direct sunlight Temperature should not exceed 27 degrees or fall below 0.

  • If wax is spilled on fabrics or furniture we strongly recommend having this professionally cleaned. Wax is notoriously difficult to remove and care must be taken not to cause further damage.

  • Soy candles in particular are sensitive to temperature fluctuations, in particular in transit. When a candle is delivered you may occasionally notice small air pockets between the candle and the container, this is due to the wax shrinking away from the sides of the container. This is completely normal for Soy candles and will not impact burning performance. This will return to normal when the candle is warmed back to room temperature, and will certainly all be gone by the end of the first burn. 

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